Refund policy
Return and Refund Policy – Reliability Essentials
At Reliability Essentials, we value your trust and are committed to delivering high-quality services and products. This policy explains how we handle returns and refunds.
Services
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Due to the nature of consulting, training, and engineering services, completed service fees are non-refundable.
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If you believe a service was not delivered as agreed, please contact us within 7 days of completion so we can review and address your concern.
Digital Products & Training Materials
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All digital items (e.g., downloads, templates, guides) are non-refundable once delivered.
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If you experience issues accessing a digital product, contact us and we’ll provide support to ensure successful delivery.
Physical Products (if applicable)
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Unused items may be returned within 30 days of delivery for a refund or exchange.
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Items must be returned in their original condition and packaging.
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Customers are responsible for return shipping costs unless the item is defective or damaged.
Process for Returns/Refunds
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Contact us at [insert email/contact page link] with your order details.
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We’ll review your request within 5 business days.
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Approved refunds will be issued back to your original payment method within 7–10 business days.
Exceptions
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Customized or special-order items cannot be returned or refunded.
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Partial refunds may apply if items are not returned in their original condition.
If you have questions, please reach out at chaunlaw@reliabilityessentials.com.